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There are many ways to contact the Office of Admissions and Recruitment for assistance throughout the admissions process.

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Admissions

Send us an email at studyatudem@sar.umontreal.ca. Your questions will be answered within 5 business days.

Business hours
  • Monday to Friday: 9:30 a.m. to 12:00 p.m. et de 13:00 p.m. to 4:30 p.m.
Canada and USA only
  • Phone : 514 343-7076
  • Toll-free number: 1 866 977-7076
Elsewhere in the world*
  • Toll-free number: 800 977-0761

Make sure to dial the international access code of your country before the number. If your country is not listed below, contact your local service provider to obtain the necessary code.

*Non-exhaustive list of countries that can use the toll-free number:

  • Australia (0011)
  • Belgium (001, 002 or 008)
  • Denmark (00)
  • Finland (990)
  • France (00)
  • Germany (00)
  • Hong Kong (001 or 006)
  • Ireland (00)
  • Israel (00)
  • Japan (010)
  • Malaysia (00)
  • Netherlands (00)
  • New Zealand (00)
  • Norway (00)
  • Singapore (001)
  • South Korea (00)
  • Sweden (00)
  • Switzerland (00)
  • Taiwan (00)
  • United Kingdom (00)

Office of Admissions and Recruitment
Pavillon J.-A.-DeSève, 3rd floor
2332 Édouard-Montpetit Blvd
Montreal (Quebec)
H3T 1J4
Canada

Closest metro stations:

  • Université de Montréal
  • Édouard-Montpetit
Business hours
  • Tuesday to Thursday: 9:30 a.m. to 12:00 p.m. et de 13:00 p.m. to 4:30 p.m.

Please arrive before 4 pm to make sure you obtain the requested service. During exceptionally busy periods, we reserve the right to stop distributing numbers before the usual closing time of our counters.

Access problems?

If you have any problems logging in with your visitor account, UdeM account or two-factor authentication (A2F), please contact IT support

Programs and courses

To reach the resource person for a program of study, see the program description. You can also consult the resource person list by faculty or department on the Bureau du registraire website.

Frequently asked questions

Eligibility conditions

Each program description indicates its specific admission requirements. To find out if you are eligible for a particular study program, visit its descriptive page and check the Admission requirements section. You will find all the conditions based on where you studied. Find out more about eligibility conditions

Why not explore all your study options at UdeM? Use the Affiniti tool to test your compatibility with our study programs based on your interests and educational background.

Admission application

If you encounter challenges while filling out the admission application, visit the Submit an application page for comprehensive information on preparing and completing your application.  

During the application process, look for the help bubbles  throughout the different sections, which provide details on the questions asked. 

The online admission application is compatible with most Internet browsers. We recommend using Firefox, Google Chrome or Safari on Mac, and avoiding Internet Explorer. It’s also adapted for mobile devices with iOS and Android. 

Your browser must also allow JavaScript, cookies and pop-up windows. 

If your postal code is not recognized, we suggest you enter 5 characters, for example 00000, in the Postal Code field.

If you want to change your choice of programs after submitting your application, you will need to submit a new admission application for the same study session. Fees will apply. For more information, see Modify the application.

Connection issues

If you’ve lost your access codes, the Registrar’s Office provides self-serve tools related to your UdeM account : 

  • Recover your access code (login/identification code) 
  • Obtain a new UNIP/password 

If you are unable to recover your UNIP or access code using these tools, please contact IT support

If you can’t log in to the Centre étudiant (Student Centre) using your access code (also called identification code or login) and your UNIP/password, the issue may be related to two-factor authentication (A2F). 

If you have never configured A2F, please see How to Set Up A2F?. For assistance, contact IT support

Make sure to log in to the Centre étudiant (Student Centre) with the email address specified in the email Votre Centre étudiant vous attend. Note that if you have multiple visitor accounts, access to the Centre étudiant will only be possible with the email address used in your first application. If the problem persists, please contact us by phone or email.

Note that if you have multiple visitor accounts, access to the Centre étudiant will only be possible with the email address used in your first application.

Application payment issues

Please contact us by phone or email. To facilitate the verification and processing of your request, have the first and last name of the applicant on hand, as well as the confirmation number of the admission application, which starts with M.

For the Office of Admissions to study your file, you must have completed your admission application and made the online payment. 

After completing your application, make sure to pay the fees associated with its submission. Note that you will receive an email receipt once your application is submitted and paid. 

Subsequently, within 24 to 48 hours after submitting your application, you will receive an email announcing that you can access your Centre étudiant (Student Centre). You will then be able to upload your documents. Once we receive your documents, we can proceed with the evaluation of your application. 

If the payment is among your bank transactions but you still haven't received access to the Student Center, there may be an issue. Please contact us.

No. Please check if the payment confirmation is not in your spam emails. If you haven’t received anything, it is possible that the application has not been paid and submitted. Please check your bank account to see if the payment has been debited. Note that if the payment appears on your bank account in pre-authorized mode, it may disappear after 3 days; if so, the application has not been paid. In any case, please contact us by phone or email.

Supporting documents

 

For college applications:  

If you have completed or are completing your college studies in Quebec, you do not need to provide a college transcript as we obtain the information directly from the Ministry of Education. 

For university applications:  

To submit an official transcript from another Quebec university, the most effective method is to order a digital copy from the concerned university. Select the “BCI or ETX / Electronic Transcript Exchange” delivery option and choose Université de Montréal from the drop-down list in the transmission form. 

For all applicants: 

If you already have official transcripts (original document submitted by your educational institution), you can upload a scanned copy of the document via the upload platform in the Centre étudiant. Find out more about how to submit supporting documents.  

Note that Université de Montréal does not accept any screenshot, photo, or printout of an unofficial document. 

Yes. All transcripts and diplomas obtained elsewhere than at Université de Montréal must be resent so that we can evaluate your application based on all your results. 

In the event of a change in your citizenship or identity, contact the Registrar’s Office to provide the necessary documents. 

First, make sure to upload only one PDF file for each item on your To-Do List in your Centre étudiant (Student Centre). We also advise you to ensure that the upload rules are followed, including the document name, resolution, format and file size. Find out more about how to submit supporting documents.  

If you receive this error message when attempting to upload your documents, it might be due to the Kaspersky antivirus installed on your computer. To help you resolve this issue, we encourage you to temporarily disable it or to add an exception rule for the address https://academique-dmz.synchro.umontreal.ca.  

For more information, follow these links: 

What to do if your antivirus prevents a website from loading? (page in French)

How to configure Internet Antivirus in Kaspersky Internet Security (page in French)

Yes, this is actually the preferred method. Quebec universities can transmit transcripts directly to us. To make this request, contact your university indicating that you want your transcripts to be sent directly to us through the Bureau de coopération interuniversitaire (BCI) network. 

To submit an official transcript from another Quebec university, the most effective method is to order a digital copy from the concerned university. Select the “BCI or ETX / Electronic Transcript Exchange” delivery option and choose Université de Montréal from the drop-down list in the transmission form. 

If you have studied elsewhere in Canada or abroad, you must use the upload platform integrated into the Centre étudiant (Student Centre) to submit your transcripts. Find out more about how to submit supporting documents.

No. Unless otherwise indicated, the only means of electronic document transmission is the upload platform integrated into the Centre étudiant (Student Centre). Documents sent by email will not be added to your file. Find out more about how to submit supporting documents.

To complete your admission file, you must support your application by sending documents proving your identity, your citizenship status, your previous studies and your knowledge of French. Find out more about how to submit supporting documents.

You must upload the required documents via the Centre étudiant (Student Centre), the secure platform that contains your personal study data and allows you to perform operations related to your academic progress. This is also where you will follow the progress of your application. To view the list of documents to upload, log in to the Centre étudiant and click on the Tasks tab. You can then view your To-Do List.

The university can add new items to your To-Do List in the Tasks tab of your Centre étudiant (Student Centre) at any time. That's why we recommend checking it frequently. Typical issues may be that a document you submitted is not compliant or a new document is required for your admission application. 

As soon as you upload a document, it is automatically removed from your To-Do List. The update is therefore done in real time for uploaded documents. We invite you to pay special attention to assembling your documents into a single PDF file for each item on your To-Do List. Find out more about preparing your digital documents

If you submit an incomplete version of your transcript, the task will reappear once we become aware of the situation. 

If you have chosen to submit your documents by means other than uploading (for example, in the case of a transcript sent directly to UdeM by another institution), certain delays apply. However, rest assured, your To-Do List will be quickly updated once the document is received.

Yes. To be eligible for an undergraduate program, every candidate must provide proof of a level of French proficiency corresponding to that required for the desired study program or programs. 

If your previous studies were not entirely in a French-speaking context, you will need to provide proof of your French proficiency by sending a certificate of results from a test or diploma accepted by Université de Montréal. Find out more about the accepted tests and diplomas

Some providers of these tests have deadlines ranging from one to 10 weeks to transmit the results. Inquire about these and allow for additional time between taking the test and receiving the results. 

Finally, you can request an exemption if you meet specific criteria.